Suswaadu Express

1. INTRODUCTION

Suswaadu Express and/or its affiliates are committed to protecting your and your family’s personal information. We strive to ensure the safety and security of our users. This Privacy Policy outlines our practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring, or otherwise processing personal information. These practices enable Suswaadu to handle personal information fairly and appropriately, disclosing or transferring it only under suitable circumstances. 

Before using the website or submitting any personal information, please read this Privacy Policy carefully. This policy may be updated due to changes in information collection, activities performed, or applicable regulations. We recommend reviewing the Privacy Policy whenever you visit “suswaadu website” to ensure your understanding of how your provided personal information will be used.

Please note: The privacy practices described in this policy apply solely to “suswaadu website”. If you access other websites through links on our site, please review their respective privacy policies, which may differ significantly.

2. COLLECTION AND USE OF INFORMATION

2.1 COLLECTION OF YOUR INFORMATION

Suswaadu collects, processes, and retains information about you when you visit our website. You may choose to provide us with information such as your email address, company information, street address, telephone number, or other details to access protected information on our website or for follow-up purposes. Personal information may include, but is not limited to:

i. Your name ii. Email addresses iii. Telephone numbers iv. Country, City, and State

2.1.1 REGISTRATION

Suswaadu keeps track of your information to enhance your user experience. During registration (sign-up), you must provide a mandatory email address as "Personal Information". Post-registration, Suswaadu can access your account every time you visit the website as long as you are logged in. Additional Personal Information, such as phone number, email, billing and shipping addresses, is required before completing the first purchase.

2.2 HOW WE USE YOUR INFORMATION

Any information collected from you may be used in the following ways:

i. Improving User Experience: Your information helps us respond effectively to your requests and queries, enhancing the user-friendliness of our application.

ii. Communication: With your prior approval, we may communicate with you through emails, text messages, and calls to provide product or service-related information and for promotional and marketing purposes.

iii. Content Personalization: Suswaadu may use your Personal Information to create and personalize content on our website, facilitate your website usage, enhance security, improve quality, and track campaign and survey responsiveness.

iv. Third-Party Services: We share Personal Information and Other Information with third parties, affiliates/subsidiaries who provide services for website management, information technology, customer service, email delivery, auditing, and similar services. These entities are contractually obligated to use your information only for providing services to us and are subject to terms consistent with this policy.

3. FAIRNESS AND PURPOSE

Suswaadu will collect adequate, relevant, and necessary Personal Information and process it fairly and lawfully for the purpose it is collected. The purpose of collection will be specified not later than at the time of data collection or on each occasion of a change of purpose.

4. DISTRIBUTION OF INFORMATION

4.1 INFORMATION DISCLOSURE

Suswaadu does not share, sell, rent, or trade personal information collected through “suswaadu website” for promotional purposes or as otherwise outlined in this Privacy Policy. Suswaadu may share information with third-party service providers contracted to provide services on our behalf. These providers may only use information provided to them as requested and instructed by Suswaadu.

 Suswaadu may disclose your Personal Information when necessary or appropriate: a) Under applicable law, including laws outside your country of residence. b) To comply with legal process. c) To respond to requests from public and government authorities, including those outside your country of residence, for national security and/or law enforcement purposes. d) To enforce our terms and conditions. e) To allow us to pursue available remedies or limit the damages we may sustain.

ii. Business Transitions: In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or a portion of our business, assets, or stock, including bankruptcy proceedings, Suswaadu may transfer the Personal Information collected to the relevant third party.

Suswaadu may share information with governmental agencies or other companies assisting in fraud prevention or investigation. This is done: a) Permitted or required by law. b) To protect against or prevent fraud or unauthorized transactions. c) When investigating existing fraud incidents. Information is not provided to these companies for marketing purposes.

5. CONSENT AND CONTROL

5.1 Consent

Consent refers to an individual’s choice to “opt-in” or “opt-out” of the Company’s use of personal information. Consent is typically obtained through a “check box” or signature, confirming the individual's understanding and agreement to the processing of their personal information. At times, express written consent from the individual may be required based on the information processing activity. Suswaadu obtains consent from individuals prior to:

i. Collecting, using, or processing their personal information, including sensitive personal information. ii. Transferring the individual’s personal information outside their country of residence. iii. Using or placing web cookies on an individual’s computer or other electronic devices.

5.2 Control of Your Information

You may request to review, correct, update, suppress, or otherwise modify any of your Personal Information that you have previously provided to us through “Suswaadu website”. If you have concerns about access to or the correction of your Personal Information, please contact us using the information provided in section 11 of this Privacy Policy.

6. DATA STORAGE

Suswaadu may transfer your information from “Suswaadu website” to other databases and store it on Suswaadu's or other supplier systems. Suswaadu ensures appropriate security controls while storing data on its or its suppliers' systems.

7. COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Authorized employees, business partners, affiliates/subsidiaries, clients, vendors, and other third-party providers (who have agreed to keep information secure and confidential) have access to this information. Suswaadu ensures that our suppliers employ industry-standard security measures to protect information. Users of our website are responsible for maintaining the security of any password, user ID, or other form of authentication involved in accessing password-protected or secure areas of our website(s). Unauthorized access to these areas is prohibited and may lead to criminal prosecution.

Use of Cookies: As with many sites, when you visit our site and complete a registration form, we will place a “cookie” on your computer, which helps us identify you more quickly when you return. We will not use “cookies” or other devices to follow your click stream on the Internet generally, but will use them, and other devices, to determine which pages or information you find most useful or interesting at our own Web sites.

Most browsers permit you to refuse to accept a “cookie” offered by a Web site. You will not be denied access to any part of the website on account of your refusal to accept a “cookie,” but your transactions through this Web site may be delayed due to the time it takes you to re-enter basic information necessary to complete a transaction.

Suswaadu shall retain your Personal Information only as long as necessary for the fulfillment of the stated purposes, and it should be disposed of thereafter. We will retain your information for as long as your account is active or as needed to provide you services. If you wish that we no longer use your information to provide you services, contact us via the information provided in section 11 of this Privacy policy. We will respond to your request within 30 days of receipt of the request. However, we may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. YOUR CONSENT

Your consent to personal data collection and processing may be revoked by notifying us via our contact page. For users below the age of 16, the consent should be provided by the holder of parental responsibility of the child.

Please note, in case you choose not to provide us with consent or withdraw the consent at any given point in time, we shall not be able to provision the services as detailed in section 2.2 of this policy.

10. PRIVACY OF CONTACT INFORMATION

If you have any questions regarding our Privacy Statement or if you need to update, change or remove information, you can do so by contacting us at +91 63622 00307 or by regular e-mail addressed to: suswaaduexpress@gmail.com

11. CHANGES TO THE PRIVACY POLICY

From time to time, we may update this Privacy Policy without any prior notice. Your continued use of our Services constitutes an acceptance of the then-current Privacy Policy and Terms & Conditions, so we encourage you to visit this page periodically to review any changes.